The short version
We do not offer refunds for change of mind. Our products are digital files delivered instantly, and they cannot be returned once downloaded.
We do refund, in full, whenever the fault is ours — a failed delivery, a duplicate charge, or a broken file.
What we do not refund
- Changing your mind after purchase.
- Deciding the product is not what you expected, when it matches what was described.
- Not having time to use it.
- Buying the wrong product by mistake, where the correct one was clearly described.
This is standard for instantly-delivered digital goods. Once the files are downloaded they cannot be returned, which is why we tell you in detail what is inside before you buy.
What we always refund
No questions asked, and no time limit:
- You were charged but received nothing.
- You were charged twice for the same order.
- A file is corrupted or will not open and we cannot supply a working replacement.
- The product is materially different from what was described on the product page.
If your download simply is not working
Please email us before asking for a refund — this is almost always fixable in minutes. The usual cause is the in-app browser inside Instagram or Facebook blocking the download. We will send you the files directly if needed. See our Delivery Policy.
How to raise a refund request
- Email arunsahu@smcaio.com.
- Use the email address you bought with, or give us the payment reference.
- Tell us what happened.
We aim to reply within one working day.
How long a refund takes
Once approved, we process it immediately to your original payment method. Razorpay and your bank then typically take 5 to 7 working days for the money to appear. That part is outside our control.
Cancellation
Our products are delivered instantly, so there is no window between payment and delivery in which an order can be cancelled.
Please read this before you buy
Every product page states plainly what is included and who the product is not for. We would rather you did not buy than buy something that does not suit you. If you are unsure whether it fits your business, email us first and we will tell you honestly.